Everything you ever wanted to know about dog crates & kennels.
From crate sizes, delivery, shipping, to lead times.
We believe life is always better when you know what to expect.
How much is freight?
So we get that question a lot... Freight is kinda like taxes, in that we have absolutely no control over how much we have to pay. Freight is no exception.and makes us absolutely crazy.
Anyway,.. Freight rates range from $45 - $450, The majority being between $125-$220 for our most popular sellers (Intermediate, XL, XXL, Double Intermediate and Double XL). Yep, I think we have some of the best rates out there.
Freight is something that we are constantly working on and do everything in our power for find the best rates possible..
What is curbside delivery?
This means the shipper will bring it to your home "curbside" but not into your home. I might want to make sure to have one or two people available at the time of delivery to get it into your home. The crates typically weigh between 40-200 lbs, which you and a couple friends can handle pretty easily.
What is the lead time? How long does it take to build one?
"Lead time" estimate is from the time you order to the time your custom furniture, is ready to ship. Our lead time estimate is 4-6 weeks (unless otherwise noted in the listing). Special orders are 6-8 weeks.
*Temperature & humidity can affect dry time estimates.
How long does it take to ship?
"Ship time" estimates are 5-10 working days Sometimes quicker. Once your custom furniture is complete and the shipper is booked, we will be in touch with your tentative ship date. Now I say tentative because we're talking about truck drivers/carriers here; which, are literally a moving target. Once your kennel has been picked up and on it's way to it's forever home, we will send you another quick note with the carrier's contact info. The shipper will be in touch with you directly to set a delivery day and time.
Can I pick up my crate to save on the cost of shipping?
Absolutely! We love it when we get to meet our clients in person.
Can I use a plastic crate pan in my new crate?
Having a year old Brittany (who was a whole bunch of fun to potty train), we designed all of our handcrafted custom dog crates to accept the traditional plastic crate pans in very common sizes. Just send me a quick message and I can send you the link to where you can purchase the right size for your specific crate. The plastic crate pan prices range anywhere from $15 to $45+
How wide are the spaces between the bars?
How easy is it to assemble the DIY Kits? And...why aren't there DIY options for Large & X-Large Custom Crates?
What if my dog decides to use the wood of the kennel as a chew toy?
LOL... Yes, it can happen but thank goodness Beanie is past that stage. Not to worry. For the most part dogs will typically go for the metal bars (which are almost indestructible) but on occasion they will find the wood parts very tasty. We can replace pretty much any part of your custom handcrafted dog crate. Just contact us with the details and we can ship you replacement pieces.
Here's a link to a great article from the Humane Society
What type of wood are your custom dog crates? Pine is pine, right? Well not quite...
We use Southern Yellow Pine (SYP). Here are some quick facts about SYP.
- SYP comparable to Red Oak
- Soft Pine vs Hard Pine: SYP falls into the "hard pine" category
- We use the highest quality of "All Clear" SYP
- "ALL CLEAR": Beautiful clean smooth (without knots) furniture grade lumber
- Many competitors will use cheap soft knotty pine from their local big box store. We source our lumber from locally owned specialty lumber suppliers.
Don't take our word for it, here's the data...
** lbf = pounds of force
What's the deal with "Ready to Ship" vs. "Quick Ship" listings?
"Ready to Ship"
An item that is in-stock, packaged and waiting to go to it's forever home.
These special listings have a complete detail of any upgrades and options that are included (unfortunately these cannot be customized). The good news is that we typically only need a few days to schedule pick up from our shop.
The item is built and just waiting for your color and hardware selections.
We will typically need approximately 7-10 business days* to stain ,add final protective finish,install your hardware selection and time to dry before shipping..
*Temperature & humidity can affect dry time estimates.
What’s the difference between “Gently Used” and a “Demo”? And...what is your BUY WITH CONFIDENCE GUARANTEE?
BUY WITH CONFIDENCE GUARANTEE
Here’s what we do to all Demos & Gently Used Crates before they are listed for sale.
First we detail it to identify all touch ups and repairs needed to bring it to new condition.
- Repair or replace any damaged panels
- Repair or replace damaged hardware
- Sand, patch and touch up any dings and scratches.
- Scrub & prep to add two new layers of polycoat protective finish to the interior of the crate
- Final cleaning, detail and inspection before wrapping
Will my crate look exactly like the picture?
We always want you to absolutely love your pup's new home and do everything in our power to build quality pieces of furniture.
Each piece is handmade and will have its own character, unique grain patterns, color and texture. All these factors will affect the look and finish of your custom handcrafted dog crate. These unique characteristics in the wood are clues to the history of each piece and we believe it contributes to its beauty. Adding stain and color will enhance what nature has already done.
We wish we could to offer guarantees for color matching, grain consistency and movement of the wood. That would take an act of God who already thinks this natural creation is perfect.
Have more questions?
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